Our approach to ‘Privacy’

SBAN Commercial ("SBAN Commercial,” "us,” our” or "we”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you ('personal information') and information regarding our use of cookies and similar technologies.

We operate an online marketplace for ordering construction materials (the SBAN Commercial Service') which SBAN Commercial makes available as a service to suppliers through our website at [website address] and to end users through our mobile application that is available to download on your device (the 'App').

Please ensure that you have read this Privacy Policy and understood how we collect, store, use and disclose your personal information before accessing or using our Products.

1. Who is responsible for the use of your personal information?

SBAN Commercials the controller of the personal information we hold about you in connection with your use of the SBAN Commercials Service. This means that we determine and are responsible for how your personal information is used.

2. Personal information we collect from you when you use the service, and how we use it?

a. We collect personal information that you voluntarily submit directly to us when you use the SBAN Commercials services. This can include information you provide to us when you set up an account on the SBAN Commercials services, fill in a form of the SBAN Commercials service, (and this information may include for example but not limited: first name, last name, date of birth, gender, phone number, email, address, username).

b. This information may include, for example, your contact and payment details, if you choose not to provide such personal information, we may not be able to provide SBAN Commercials services to you or respond to your other requests.

c. We use your personal information for Services purpose, for example but no limited: to improve our services, and customer services and overall website and mobile application to enhance marketing efforts; provide the products and/or services that you request; to process payments made on our website or mobile application; to contact you in regard to your orders and inquiries; to send you promotional communications such as special offers, or other promotions; to conduct internal analyses and maintain appropriate records for internal administrative purposes, such as analyzing trends, usage, and activities of visitors and users of the website and mobile applications; to detect, prevent or investigate security breaches or fraud.

Our website might include links to third-party websites as well as content and applications hosted and served by third parties. When you clicking on those links, these third-party may collect your personal information. If you follow a link to a third-party website, please refer to the third-party’s privacy policy for information on the type of personal information it collects, and how it uses or discloses it.

3. Information we collect about you automatically

a. We also automatically collect personal information indirectly about how you access and use the SBAN Commercials Service, and information about the device you use to access the SBAN Commercials Service when you visit our SBAN Commercials Service, read our emails, or otherwise engage with us. We use this information to provide you with the features and functionality of the SBAN Commercials Service, to monitor and improve the SBAN Commercials Service and to develop new services. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar tracking technologies.

b. We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.

c. We may anonymize and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the SBAN Commercials Service, products and developing new features. We may also share such anonymized and aggregated information with others.

4. Recipients of personal information

We may share your personal information with the following, and is in no way exhaustive:

a. Buyers and suppliers so they can fulfill your order. The buyers and suppliers may also share certain personal information, such as your name, delivery address and phone number with the delivery services they use;

b. Payment processing and fraud prevention providers to process your payment;

c. Providers helping us operate our website and mobile application, as well as offering services such as hosting, data analysis, event logging, information technology, digital and other marketing;

d. A buyer or a successor in the event of a merger, restructuring, or other sale or transfer of some or all of our assets;

e. Advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others;

f. Or to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law, or when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Brokrete, our customers, or others.

We only use service providers that ensure a comparable level of protection for your personal information and are under legal and contractual obligations to adhere to applicable privacy and data protection legislation, to safeguard personal information in accordance with the sensitivity of the information, and to only use the personal information provided to them for the purposes in which it was disclosed.

5. How Long we will store your personal information

a. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.

b. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.

6. Marketing and advertising

a. From time to time we may contact you with information about our products and services, including sending you marketing messages and asking for your feedback on our products and services.

b. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you. You can unsubscribe from receiving promotional email communications from us at any time by communicating this intention to us, whether via a SBAN Commercials service or means of email. We make every effort to promptly process all unsubscribe requests.

c. We will only send you marketing messages if you have given us your consent to do so. You can withdraw your consent at a later date by updating your preferences via your account profile settings on the SBAN Commercials Service.

d. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).

7. Rights for EEA users

If you are accessing our SBAN Commercials Service from the EEA, in accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

a. Right of access: The right to obtain access to your personal information along with certain related information.

b. Right of portability: You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.

c. Right to rectification: You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.

d. Right to erasure: You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.

e. Right to restriction: You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.

f. Right to withdraw consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information before your withdrawal.

g. You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

h. If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.

i. You also have the right to lodge a complaint to your local data protection authority. If you are based in the European Union, information about how to contact your local data protection authority is available here.

8. Our Privacy toward children

We do not knowingly collect personal information from minors under the age of 18. None of our products or services are intended for use by minors under the age of 18. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to a minor, please notify us for action.

9. Communication regarding this Privacy Policy

Please contact info@sban.com.sa if you have any questions, comments and requests regarding this Privacy Policy.

10. Amendments

We may make amendments to this Privacy Policy to reflect our current use and treatment of your personal information. If we change the way we handle your personal information, we will update this Privacy Policy and notify you or seek your consent as and when appropriate.

11. Account Deletion

In accordance with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL), Royal Decree No. M148, dated 5/9/1444 (27 March 2023), released by the Saudi Data and Artificial Intelligence Authority (SDAIA) on September 7, 2023, and entered into force on September 14, 2023 (hereinafter referred to as 'the Law'), SBAN Commercials Technology Company (hereinafter referred to as SBAN Commercials) hereby informs the user (hereinafter referred to as 'Data Subject') of the following terms and conditions upon the deletion of an account:

a. Retention of Data (Article 18 of the Law): Notwithstanding the deletion of the account, SBAN Commercials shall retain certain Personal Data as defined under Article 4 of the Law, necessary for the fulfillment of legal obligations, maintenance of accurate financial and audit records, and any internal administrative purposes. Such retention shall be strictly for a period not exceeding 2500 days post-account deletion, aligning with the principles of data minimization and purpose limitation as stipulated under Article 11 of the Law.

b. Types of Data Retained: The Personal Data retained may include, but is not limited to, the Data Subject's First Name, Last Name, Mobile Number, Company Name, Delivery Location linked to the order, and RFQ, Quotation & Order details linked with the order created.

c. Irreversibility of Account Deletion:Pursuant to the operational integrity of SBAN Commercials, once an account is deleted, the process is irreversible. The Data Subject must register anew to access and use the SBAN Commercials application, as per the stipulations of Article 4(5) of the Law.

d. Financial Obligations (Article 6 of the Law):The Data Subject shall remain legally obligated to settle any and all pending payments due to SBAN Commercials Technology Company post-account deletion. Failure to comply with financial obligations may invoke legal proceedings, notwithstanding the status of the account.

e. Consent and Withdrawal (Article 5 of the Law):The Data Subject, by agreeing to these terms, consents to the retention of Personal Data as described herein. The Data Subject may withdraw consent in accordance with the procedures and conditions set out in the Law, understanding that such withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

f. Notification of Breach (Article 20 of the Law):SBAN Commercials commits to notifying the Competent Authority and the Data Subject promptly in the event of any breach, damage, or illegal access to the Personal Data, in accordance with the stipulations of Article 20 of the Law.

g. Rights of the Data Subject (Article 4 of the Law): The Data Subject retains all rights under the Law, including but not limited to the right to be informed, the right to access, and the right to request the destruction of their Personal Data when it is no longer necessary for the purposes for which it was collected.

This disclaimer is intended to be in full compliance with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL), Royal Decree No. M148, dated 5/9/1444 (27 March 2023), and is executed with the utmost respect for the privacy and rights of the Data Subject. SBAN Commercials reserves the right to amend these terms and conditions as necessary to remain compliant with any changes in the Law or related regulations. By continuing to use the services provided by SBAN Commercials, the Data Subject acknowledges having read, understood, and agreed to the terms and conditions set forth in this disclaimer.